Sanatio Naturalis

My Account

How to Register

To register and create your member profile, please click here and fill out the requested information.

Benefits of Registration

Quick Checkout: Save your billing and delivery information, make your shopping experience quicker and easier.

Exclusive Offers: Products, Luxury samples, and delivery offers reserved just for Sanatio Naturalis Online Members.

Latest News: New product launches, Beauty tips, advice and more.
 

Forgot your Password?

If you have forgotten your password, please click on "Forgot your password?" on the Login page. We will email you a password reset link.

How do I unsubscribe from the newsletter?

If you no longer wish to receive email from Sanatio Naturalis, you can update your mailing preferences within My Account. You may also send an email to customer@sanationaturalis.com requesting removal.

 

Shopping Online

Do I need to register with sanationaturalis.com in order to place an order?

You need to register with sanationaturalis.com to make a purchase from our site. There are many benefits of becoming a registered customer, including faster checkout, exclusive shopping offers, new product launches, special sampling programs and much more.

How do I make a purchase?

Welcome to Sanatio Naturalis Online. Shopping is easy, convenient and secure. 

Step 1: Simply select the product you want to purchase and then click “Add to Bag”.

Step 2: Then click "Continue Shopping" or “Checkout” button to confirm and finalize your order. Follow the onscreen instructions to proceed through the checkout process.

Step 3: After your order has been submitted, a "Thank You" page will be displayed confirming that your order has been received. A confirmation email will also be sent shortly after your order has been dispatched. 
 

Why was my order cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include: 

  • Item(s) not available 
  • Inability to process payment information
  • Cannot ship to address provided 
  • We have identified a pricing or Product description error

If there are any problems with your order, you will be contacted by Our Customer Services Team as soon as possible. You will not be billed for any cancelled items.
 

Item Availability

A product may temporarily be unavailable. Unfortunately you cannot add out of stock items to your Shopping Bag.

Can I Place My Order Over The Phone?

You can place your order over the phone through Sanatio Naturalis Mail Order on 0800 566 8060. Our Customer Care Team will be able to assist you.

 

Delivery

UK Delivery

All orders will be prepared by the Logistics Centre located in England, then dispatched by Royal Mail.

Two delivery options are available to you: Standard and Next Day delivery. 

Standard delivery £5 (orders placed Monday-Friday excluding bank holidays, delivered within 3 - 5 working days) 

Next Day delivery £10 (1 working day - next day if ordered before 12pm) 

Free Standard Delivery within the United Kingdom on All Orders over £60 

*Subject to availability and excluding public holidays. Orders are processed and shipped on business days only (Monday to Friday excluding Bank Holidays). Please allow one additional day for deliveries to Northern Ireland, Scottish Highlands, certain British islands and other rural areas.


* Unfortunately we are unable to process orders to a P.O Box address.

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
 

Do I need to sign for my order?

Yes, a signature will be required upon delivery. If you are unable to accept the delivery, the parcel may be taken to the nearest Post Office or a re-delivery attempted at a later date.

Where is my order?

You may track your order by logging in to your Account and visiting the Order page. Once your order has been dispatched, we will send you a confirmation email with tracking details.

 

International Shopping

Can items be shipped internationally?

We are able to deliver to the following overseas destinations:

Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Hong Kong, Iceland, India, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of Korea, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates and the United States of America.

If you are in China you can shop from our China online stores. For more details please see our ecommerce website in China www.sanationaturalis.cn.

Deliveries within the EU cost £15. 5 - 10 working days.

Deliveries to the Rest of the World cost £25. 10 - 15 working days.
 

 

Payment

What payment methods are accepted?

The following payment methods are accepted on sanationaturalis.com: 

  • Visa 
  • MasterCard
  • American Express

Unfortunately, we are unable to accept payment by cash or cheque for online orders.

*All prices on sanationaturalis.com are in GBP £ Sterling and include VAT where applicable.
*The price of a Product does not include delivery charges.
*For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
 

 

Product Information

Ingredients

Nature is preserved as an integral part of all Sanatio Naturalis products. All products are free of synthetic colours and fragrances. The full list of ingredients is listed on the packaging of all Sanatio Naturalis products.

How do I find the right products?

www.sanationaturalis.com offers personalized online beauty advice. Simply contacting Sanatio Naturalis Customer Service at customer@sanationaturalis.com or by phone at 0800 566 8060 (Freephone) or +44 (0)177 233 1825 (International). Monday - Friday 9am - 6pm, excluding Holidays. 

Are Sanatio Naturalis products tested on animals?

We do not conduct animal testing on our products or ingredients.

Samples

Unfortunately, Sanatio Naturalis does not send samples by mail upon request.

For bloggers looking to promote our products, please contact Customer Care on 0800 566 8060 (Freephone) or by emailing us at customer@sanationaturalis.com 

 

Promotional and Loyalty Code

Promotional and Loyalty Code

Promotional and Loyalty Code can be redeemed for products from the entire sanationaturalis.com online purchase. There is no cash alternative and Promotional codes are only valid for a limited time and cannot be used once expired.

 

Returns and Refunds

Return of Products

We hope that you are delighted with your order. However, if for any reason you are not completely satisfied with your Sanatio Naturalis Online purchase, you may return any item in its original condition for a refund or exchange within 14 calendar days from delivery. 

Products must be returned to us within 14 days of receipt using the Returns Form provided. For reasons of hygiene, all returned products must be unused, and intact, in their complete and original packaging and in condition which is suitable resale, otherwise we may not accept them and return them to you. We reserve the right to consider the condition of any Product that the customer wish to return. 

If any free or multi-purchase discount products were included in the cancelled order, these must also be returned with the cancelled products.

Unless the products are incorrect, damaged or faulty at the time of delivery, you will be responsible for the Return shipping and handling charges. Please ensure you retain a Proof of Postage when you return the goods to us. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.
 

The Returns Process

Please inform us and complete the Returns Note enclosed in your order with all required information (If you have not received this document, please contact Customer Care on 0800 566 8060 or by emailing us at customer@sanationaturalis.com with your order details), and return the parcel to the following address: 

Sanatio Naturalis 
Exact Abacus Building
Unit 20
Matrix Way 
Chorley, Lancashire
PR7 7ND

We aim to process your returned parcel for an exchange or refund within 14 days upon receipt. 

Refunds will be credited to the original purchaser's method of payment.

Damaged, Faulty, Incorrect Items

At Sanatio Naturalis, every order is treated with special care. 
Please check your order as soon as you receive it. If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling our Customer Service Team on: 0800 566 8060 (Monday - Friday 9am - 6pm, excluding Bank Holidays), or at customer@sanationaturalis.com

To ensure prompt resolution, please provide the order number and keep the original shipping package and the damaged items for inspection.
We will provide you with a full refund or exchange

 

Contact Us

How can I contact the Customer Services team?

Our opening hours are Monday to Friday 9:00am - 6:00pm. We are closed on weekends and Bank Holidays.

By Phone - Monday to Friday 9:00am - 6:00pm on 0800 566 8060 (Freephone) or +44 (0)177 233 1825 (International). 

Online - Click “Contact Us” at the top of the page, fill in your information and request and we will aim to respond to you within 48 hours. 

By Email - Email us directly at customer@sanationaturalis.com
 

 

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