Sanatio Naturalis

Returns and Refunds

Return of Products

We hope that you are delighted with your order. However, if for any reason you are not completely satisfied with your Sanatio Naturalis Online purchase, you may return any item in its original condition for a refund or exchange within 14 calendar days from delivery. 

Products must be returned to us within 14 days of receipt using the Returns Form provided. For reasons of hygiene, all returned products must be unused, and intact, in their complete and original packaging and in condition which is suitable resale, otherwise we may not accept them and return them to you. We reserve the right to consider the condition of any Product that the customer wish to return. 

If any free or multi-purchase discount products were included in the cancelled order, these must also be returned with the cancelled products.

Unless the products are incorrect, damaged or faulty at the time of delivery, you will be responsible for the Return shipping and handling charges. Please ensure you retain a Proof of Postage when you return the goods to us. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.

The Returns Process

Please inform us and complete the Returns Note enclosed in your order with all required information (If you have not received this document, please contact Customer Care on 0800 566 8060 or by emailing us at with your order details), and return the parcel to the following address: 

Sanatio Naturalis 
Exact Abacus Building
Unit 20
Matrix Way 
Chorley, Lancashire

We aim to process your returned parcel for an exchange or refund within 14 days upon receipt. 

Refunds will be credited to the original purchaser's method of payment.

Damaged, Faulty, Incorrect Items

At Sanatio Naturalis, every order is treated with special care. 
Please check your order as soon as you receive it. If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling our Customer Service Team on: 0800 566 8060 (Monday - Friday 9am - 6pm, excluding Bank Holidays), or at

To ensure prompt resolution, please provide the order number and keep the original shipping package and the damaged items for inspection.
We will provide you with a full refund or exchange



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