This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Enjoy 10% off with the code NEW at checkout
Free Standard Shipping for all UK orders
Cart

Terms and Conditions

WEBSITE TERMS OF USE

1. These Terms

1.1 Sanatio Naturalis Ltd is registered in England with Company Registration Number: 08741578. VAT Registration Number: GB 193 0635 07. Registered office: 207 Regent Street, London W1B 3HH. These terms and conditions (“Terms”) govern your use of this website (“Site”) and your relationship with Sanatio Naturalis Ltd, trading as Sanatio Naturalis (“we”, “us” or “Sanatio Naturalis”).
1.2 Please read these Terms carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms, please do not use this Site.
1.3 These Terms apply to your use of the Site and relationship with Sanatio Naturalis generally, whether you purchase goods from us or not. If you purchase goods from us then our terms and conditions of purchase will apply.
1.4 Please also see our Privacy and Data Protection Policy for information about how we collect and use your personal data.
1.5 We may update these Terms from time to time for legal or regulatory reasons or to allow the proper operation of this Site.
1.6 The changes will apply to the use of this Site after we have given notice. If you do not wish to accept the new Terms you should not continue to use this Site and its associated services. If you continue to use this Site after the date on which the change comes into effect, your use of this Site indicates your agreement to be bound by the new Terms.

2. Use of this Site

2.1 This Site is provided to you for your personal use subject to these Terms and Conditions. By using this Site you agree to be bound by these Terms.
2.2 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and that they comply with them.

3. Registering with the Site

3.1 You may be required to register to enable you to access certain sections of the Site or purchase goods from us. When you register to use the Site we may ask for some of your personal information. Any personal information you provide us with will be handled in accordance with our Privacy and Data Protection Policy.
3.2 If you register to use the Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us immediately.
3.3 If we have reason to believe that there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may require you to change your password or we may suspend your account.

4. Intellectual property

4.1 The content of this Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without our written permission.
4.2 Some of the services we provide on this Site may provide content that is protected by copyright, trade marks, database rights and other intellectual property rights owned by third parties. Such intellectual property rights are licensed to us and if you reproduce, modify, copy or distribute any of this content you may be infringing these third party intellectual property rights.
4.3 We do not warrant as to the accuracy of any content that is supplied by a third party and which we can provide to you under licence.

5. Availability of this Site

5.1 Although we aim to offer you the best service possible, we make no promise that the services at this Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with this Site you should report it to us and we will attempt to correct the fault as soon as we reasonably can.
5.2 Your access to this Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. Access to the Site may be restricted whether or not you have registered with us.

6. Our liability

6.1 This Site may provide content from other internet sites or resources and while we try to ensure that material included on this Site is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
6.2 If we are in breach of these Terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use this Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
6.3 Commentary and other materials posted on this Site are not intended to amount to advice on which reliance should be placed. We shall not be liable for any losses that may be incurred by you or any visitor to this Site or by anyone who may be informed of any of its contents as a result of any reliance placed on such materials.
6.4 This clause 6 shall not limit or affect our liability resulting from any services or products sold through this Site being found to be unsafe or if something we do negligently causes death or personal injury.

7. Viruses, hacking and other offences

7.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
7.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

8. Third Party Sites

As a convenience to you, this Site includes links to other web sites or material which are beyond its control. We are not responsible for content on any site outside this Site.

9. Advertising and Sponsorship

Part of this Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

10. International Use

10.1 We make no promise that materials on this Site are appropriate or available for use in locations outside the United Kingdom, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws.
10.2 You shall comply with all foreign and local laws and regulations which apply to your use of our Site or our simple randomisation service in whatever country you are physically located, including without limitation, consumer law, export control laws and regulations.

11. General

11.1 If you feel that any materials appearing on our Site are offensive, objectionable or potentially defamatory please contact us by way of our contact page providing full details of the nature of your complaint and the materials to which the complaint relates.
11.2 You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms to another business where we reasonably believe your rights will not be affected.
11.3 If you breach these Terms and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
11.4 We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
11.5 These Terms will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
11.6 This Site is owned and operated by Sanatio Naturalis Ltd.
If you have any queries please contact us at customer@sanationaturalis.com.


TERMS AND CONDITIONS OF SALE

1. These terms

1.1 These terms and conditions relate to any products supplied to you through this website or by telephone or other electronic means (“the Site”) by Sanatio Naturalis Ltd trading as Sanatio Naturalis (“Sanatio Naturalis”, “we” or “us”) to you, the customer or Site user (“you”). These terms and conditions together with the receipt of order and dispatch emails we send to you will form the agreement between you and us (“the Agreement”).
1.2 These terms and conditions may be varied by us at any time by posting amended terms and conditions on the Site. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.
1.3 These terms and conditions relate to your purchases from us through the Site but do not relate to your use of the Site otherwise. Please see our separate Website Terms of Use for this. Please also see our Privacy Policy for information about how we collect and use your personal data and our Cookies Policy for information about cookies.

2. Orders

2.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
2.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
2.3 We will confirm our acceptance of your order to you by sending you a confirmation e-mail that confirms that the products have been dispatched (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation.
2.4 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.

3. Payment and prices

3.1 At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us accepting your order.
3.2 The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we accept your order.
3.3 The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
3.4 The price of a product listed does not include delivery charges.
3.5 All prices are expressed inclusive of any VAT payable unless otherwise stated.

4. Availability and Products

4.1 Any order you may place with us is subject to availability of the products ordered. We cannot and do not guarantee that any item shown on the Site will be available continuously or at any given time.
4.2 Certain products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these products through our site.
4.3 Please note that there may be contra-indications for the use of essential oils, particularly for example during pregnancy. Please ensure that you check applicable warnings on the labels of such products and comply with any instructions for using the products. We are not be liable for any special or consequential damages that result from the use of the products or the performance of the products. We are not be responsible for any harm caused by the improper use of the products or any negative consequences experienced.
4.4 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
4.5 The packaging of the products may vary from that shown on images on our site.
4.6 The images of the products on our site are for illustrative purposes only. Although we will take all reasonable care to ensure that the information are correct and up to date, the packaging and presentation of the Products may vary from that shown on our Website.

5. Delivery

5.1 Delivery will be made to the address specified by you on the completed order form. Our delivery charges will be specified at the time the order is placed.
5.2 At the time you place an order we may not be able to provide an exact date of delivery. In those circumstances we will endeavour to provide you with an approximate delivery time when you place the order and we or our delivery partners will contact you again when we are able to specify a date.
5.3 We will endeavour to deliver items within the United Kingdom within 3 - 5 working days but we are not able to guarantee any specific delivery date. We will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
5.4 Whilst we will use reasonable endeavours to deliver the items on the agreed date we will not be liable for any failure to deliver on the stated date or at the stated time.

6. International Delivery

6.1 If you order products from our site for delivery outside of the European Union, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
6.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.3 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

7. Your Right to Cancel

7.1 You can cancel or change any of your current orders prior to dispatch by contacting us on customer@sanationaturalis.com.
7.2 Please see our returns and cancellation policy which explains your right to cancel a contract for the purchase of products without giving a reason and how you can exercise that right.
7.3 Personalised or perishable items or items with a hygiene element may not be returned unless they are defective.
7.4 We recommend that goods are inspected on receipt. If you wish to cancel your contract for the purchase of goods you may use the Returns Form provided.
7.5 We reserve the right to refuse partial cancellations or returns for goods which are not faulty and we also reserve the right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element we will only accept returns if the returned products must be unused, intact, and unopened in their original packaging in a condition which is suitable for resale.
7.6 Under the Consumer Rights Act 2015 any products supplied must be as described, fit for purpose and of satisfactory quality.
7.7 If you wish to exercise your legal rights to reject faulty products you must tell us within a reasonable time of discovering the defect. You will then need to return the product to us. We will pay the costs of postage.

8. Our Liability

8.1 Subject as expressly provided in these terms and conditions, and where you are not dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.2 Where items are sold under a consumer transaction your statutory rights are not affected by any of these terms and conditions.
8.3 Any claim by you which is based on any defect in the quality of the products supplied or their failure to correspond with specification must be notified to us as soon as possible from the date of delivery (and in any case, within 30 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not notify us accordingly, you will not be entitled to reject the products and we shall have no liability for such defect or failure.
8.4 Where any valid claim in respect of any of the items supplied which is based on any defect in the quality or condition or their failure to meet its specification is notified to us in accordance with these terms and conditions, we shall replace or repair the items free of charge or refund to you the price of the item, but we shall have no further liability to you.
8.5 We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express terms of these terms or this Agreement, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of products or their use or resale by you, except as expressly provided in these conditions.
8.6 Our entire liability under or in connection with these terms and conditions shall not exceed the price of the items supplied.
8.7 Nothing in this clause 8 or any other of these terms and conditions will exclude or limit our liability in respect of death or personal injury caused by our negligence.

9. Miscellaneous

9.1 These terms and conditions and this Agreement will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
9.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.
9.3 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
9.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
9.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
9.7 We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.
9.8 If you have any queries or wish to make any complaints about us or our products please contact customer@sanationaturalis.com. If we have been unable to resolve your complaint or dispute please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform which is available here:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage


RETURNS POLICY

This policy sets out your right to cancel your contract for the purchase of goods from us, Sanatio Naturalis Ltd (“we” or “us”).

1. Right To Cancel Under The Consumer Regulations

1.1 We have explained below how you can exercise your rights to cancel your contract with us under the Consumer Regulations.
1.2 You have a right to cancel this contract within 14 days without giving any reason (whether or not the products are faulty).
1.3 The cancellation period will start on the day you place your order and will end 14 days after you have taken physical possession of the goods.
1.4 To exercise the right to cancel, you must inform us, Sanatio Naturalis Limited, email: customer@sanationaturalis.com, telephone: 0800 566 8060 of your decision to cancel this contract by a clear statement. You can use the cancellation form attached at the bottom of this policy, but it is not compulsory.
1.5 To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

2. Effects Of Cancellation

2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for additional costs arising if you choose an enhanced delivery option other than the least expensive type of standard delivery offered by us).
2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
2.3 We will make the reimbursement without undue delay and not later than –
2.3.1 14 days after the day we receive back from you any goods supplied, or
2.3.2 If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
2.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.
2.5 You agree to send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us that you wish to cancel. The deadline is met if you send back the goods before the period of 14 days expires.
2.6 You will have to bear the cost of shipping the goods to us.
2.7 You are only liable for any reduced value of the goods resulting from your handling of the goods if that handling goes further than is necessary in order for you to establish the nature, characteristics and functioning of the goods.

3. Where You Do Not Have a Right to Cancel

Where goods have been personalised to your requirements or the goods are perishable or have a hygiene element then you will not be entitled to cancel the contract under the Consumer Regulations unless the goods are defective.
Your right is to cancel your entire order in the case of goods which are not faulty and we reserve the right to refuse partial cancellations or returns for goods which are not faulty.
We also reserve our right to refuse returns or cancellations of goods which include a hygiene element. For any goods which include a hygiene element we may accept returns if the returned products are unused, intact, and unopened in their original packaging in a condition which is suitable for resale.

 

PRIVACY & COOKIE POLICY

1. General

1.1 Sanatio Naturalis Ltd (“we” or “us”) take the privacy of your information very seriously. Our privacy and data protection policy (“Privacy Policy”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide to us.
1.2 By using any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.

2. Ways that we collect information

2.1 We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
2.1.1 Certain information required to register with us or to access other services provided by us, including your name, address and date of birth;
2.1.2 Your e-mail address and a password;
2.1.3 Information provided in connection with purchase orders you place;
2.1.4 A record of any correspondence between you and us;
2.1.5 Your replies to any surveys or questionnaires that we may use for research purposes;
2.1.6 Details of accounting or financial transactions including transactions carried out through our website or otherwise (this may include information such as your credit card, debit card or bank account details);
2.1.7 Details of your visits to our website and the resources that you access;
2.1.8 Information we may require from you when you report a problem with our website.
2.2 We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.
2.3 Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
2.4 An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
2.5 We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.

3. Use and Disclosure

3.1 We may use this information to:
3.1.1 ensure that the content of our Website is presented in the most effective manner for you and for your computer and customise the Website to your preferences;
3.1.2 assist in making general improvements to our Website;
3.1.3 carry out and administer any obligations arising from any agreements entered into between you and us;
3.1.4 allow you to participate in features of our Website and other services;
3.1.5 contact you and notify you about changes to our Website or the services we offer (except where you have asked us not to do this);
3.1.6 collect payments from you;
3.1.7 analyse how users are making use of our Website and for internal marketing and research purposes.
3.2 We do not disclose any information you provide via the Website to any third parties except:
3.2.1 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
3.2.2 in order to enforce any terms of use that apply to any of our Website, or to enforce any other terms and conditions or agreements for our services that may apply;
3.2.3 to protect the rights, property, or safety of Sanatio Naturalis, our Website’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
3.3 Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

4. Cookies

4.1 A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our site.
4.2 On our Website, we use cookies to track users' progress through the Website, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the Website and helps us to provide you with a more customised service.
4.3 Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browse settings you should go to your advanced preferences.
4.4 We are required to obtain your consent to use cookies. If you continue to use the Website having seen the notice then we assume you are happy for us to use the cookies described above.
4.5 If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Website. However, you will not be able to make full use of our online services.

5. Web Statistics

5.1 We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

6. Access to and correction of personal information

6.1 We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this Website.
6.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
6.3 We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our Website and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
6.4 Where you use passwords, usernames, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.

7. Other websites

7.1 This Website contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.
7.2 We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Website that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
7.3 In addition, if you came to this Website via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

8. Transferring your information outside of Europe

8.1 As part of the services offered to you through our Website, the information you provide to us may be transferred to, and stored at, countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
8.2 If you use our Website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
8.3 By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.

9. Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the Website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

10. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.